The content made available to you on or through this website remains the property of Bear & Bee Handmade Soap Co. or its licensors and is protected by copyright laws and treaties around the world. All such rights are reserved.
You may store, print and display the content supplied solely for your own personal use. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website, nor may you use any such content in connection with any business or commercial enterprise without prior consent from us.
Products
All of our products are handmade, hand-cut, hand-labelled & packed by us - therefore, size, shape and design may vary from product to product. All products are subject to availability, and we cannot guarantee that items will be in stock. We manage our stock levels online, however, in the unlikely event your order is out of stock, we will contact you to make you aware. You will have the choice to wait for the new batch, choose an alternative product or accept a refund.
We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Product descriptions
We at Bear & Bee Soaps are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and/or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product.
Purchases and payments
We accept the following forms of payment:
– Card payments
In the event that your card payments are unauthorised, you will receive an email from us making you aware and your order status will change to on hold. Once payment has been made, your order will be processed. All payments shall be in GBP.
We reserve the right to refuse any order placed through the site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Shipping
See our Shipping Policy here.
Returns
Please read our refund policy here.
We love our soaps and we hope you will too. We check, inspect and hand pack all items ourselves before shipping to make sure they’re perfect. If for any reason you are unhappy then please let us know by emailing us at hello@bearandbeesoaps.com and we will be happy to assist you. We handle returns on a case by case basis.
Lost or stolen packages
We use Royal Mail to deliver our packages, please allow 14 days from the date of your shipping confirmation for your parcel to arrive. If you believe your order has been lost, then please email hello@bearandbeesoaps.com and we will investigate what’s gone wrong.
We are not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer, or a mistake made by the Royal Mail service.
Damaged packages
If you’ve received your parcel and it is damaged, you will need to contact us within 48 hours of delivery. We handle damage claims on a case-by-case basis.lease contact us if you have any issues.
Promotional policy
From time to time we will offer customer promotions, these will include discounts, coupons, soap bundles and free delivery over a certain value. All promotions are limited to one use per basket. If you wish to make a large order for personal use or have a wholesale enquiry then please contact us at hello@bearandbeesoaps.com.
